Average Reviews:
(More customer reviews)The traffic kit for my Magellan Roadmate 800 has not worked properly from day one, even after much time spent with "tech" support (from India). It's very frustrating to get a product from a company headquarted less than 30 minutes from your home and not be able to talk to anyone at the company (Magellan) about why the product is not performing properly. The problem (in this case) is that I was using a newly-purchased product (the Traffic Kit) with an older GPS (long out of warranty) so whose to say where the trouble lay -- in the Traffic Kit or the GPS unit? I could have sent both products in and done without even the basic GPS for a few weeks but there was no guarantee that Magellan wouldn't charge me extra if the problem was with the GPS unit itself.
Very dissappointed with Magellan's tech support and, really, the lack of any substantial help they could offer. I am living with the GPS alone (without the Traffic Kit), using the free Google Maps application in my cell phone/PDA for realtime traffic updates, and simply counting the cost of the Traffic Kit as a loss. When the time comes to upgrade/replace the GPS, Magellan will not even be considered as an option -- they have lost a customer for life due to their out-sourced "help" desk.
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The Magellan TrafficKit sends real-time reports directly to your Magellan RoadMate so you can easily avoid accidents, road construction, slow-downs, severe weather, road closures and more. On-screen icons identify the location of traffic incidents.
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